1. Information We Collect
Temple City HVAC Service ("we," "us," or "our") collects information you voluntarily provide when you contact us through our website, call our phone number, or request a service estimate. This may include your name, phone number, email address, and service address.
We may also collect non-personal information automatically when you visit our website, including your IP address, browser type, referring URLs, and pages visited. This data is used solely to improve our website and is not tied to your personal identity.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and schedule HVAC appointments
- Provide estimates, send invoices, and communicate about your service
- Send appointment reminders and follow-up satisfaction checks
- Improve our website and understand how visitors use it
- Comply with applicable laws and regulations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Information Sharing
We may share your information with trusted third parties who assist us in operating our website and conducting our business - such as our scheduling software provider or payment processor - provided those parties agree to keep this information confidential. We may also disclose information when required by law or to protect our rights.
4. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of our website may not function properly.
We may use Google Analytics to analyze website usage. Google Analytics collects information such as how often users visit our site and which pages they visit. We use this information to improve our website. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Service and Google's Privacy Policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at info@templecityhvac.com or call (626) 534-8422. California residents have additional rights under the California Consumer Privacy Act (CCPA).
7. Third-Party Links
Our website may contain links to third-party websites. These sites have their own privacy policies, and we have no control over their content or practices. We encourage you to review the privacy policy of any site you visit.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Temple City HVAC Service
4962 Sultana Ave, Temple City, CA 91780, United States
Phone: (626) 534-8422
Email: info@templecityhvac.com